Terms of use

The terms governing your use of the customs-compliance.ai website. Last updated 22 October 2026.

These terms govern your use of the customs-compliance.ai website, including its public duty rate, tool and guide pages. Please read them carefully. They apply to the website only. Your use of the tradePhlo Intelligence service, including the application, the API, the Xero and Acumatica add-ons and Recover, is governed by the terms of your subscription or by a separate written agreement.

1. Acceptance of these terms

By accessing or using customs-compliance.ai, you agree to be bound by these terms of use. If you do not agree with them, please do not use the site.

2. About us

customs-compliance.ai is operated by Phlo Systems Limited, a company registered in England and Wales (Company No. 10505838), with its registered office at 3rd Floor, The News Building, 3 London Bridge Street, London SE1 9SG. References to "we", "us" and "our" mean Phlo Systems Limited.

3. Information on this website

The content on this website, including duty rates, tariff codes, trade agreement information, document requirements and refund guidance, is provided for general information only. Tariffs and customs procedures change often. While we take reasonable care to keep the content accurate and up to date, we make no representation or warranty, express or implied, as to its completeness, accuracy, reliability or suitability for any purpose.

Nothing on this website is legal, tax or customs advice. Always confirm rates and requirements against the official national tariff and with your customs broker or adviser before you make a declaration or a claim. Any reliance you place on the content is at your own risk.

4. Intellectual property

All content on this website, including text, data compilations, graphics, logos, designs, and the tradePhlo, customs-compliance.ai and Phlo names and branding, is owned by or licensed to Phlo Systems Limited and is protected by intellectual property laws. You may view and print pages for your own reference, but you may not copy, reproduce, republish, scrape or otherwise reuse any content without our prior written permission.

5. Acceptable use

You agree to use this website only for lawful purposes. You must not:

• use the site in any way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to the site, its servers or any connected systems;
• introduce viruses, malware or other harmful material;
• extract data from the site in bulk by automated means, other than through our published API under its terms;
• use the site to transmit unsolicited or unauthorised advertising;
• interfere with the proper working or security of the site.

6. Third-party links

This website may contain links to third-party websites, including government and customs authority sites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Limitation of liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage, whether direct, indirect or consequential, arising out of or in connection with your use of, or inability to use, this website or any content on it. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

8. Use of the tradePhlo Intelligence service

Any access to or use of the tradePhlo Intelligence service is governed by the terms of your subscription or by a separate written agreement between you (or your organisation) and Phlo Systems Limited. These website terms of use do not grant any right to use the service, and in the event of any conflict the subscription terms or agreement prevail in respect of the service.

9. Privacy

How we handle personal data is set out in our privacy policy.

10. Governing law and jurisdiction

These terms of use, their subject matter and their formation are governed by the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.

11. How to contact us

If you have any questions about these terms, please contact Phlo Systems Limited at hello@phlo.io or by post at 3rd Floor, The News Building, 3 London Bridge Street, London SE1 9SG.